- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Proven experience as telesales representative or other sales/customer service role
- track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Responding promptly to customer inquiries and get a manager if required.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so to guide the clients at best.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Handel cash, credit, or check transaction with customers.
- Issue change receipts, refunds.
- Keep reports of all transactions.
- Assist other departments if needed to make sure the flow of the work.
- Meet personal/customer service team sales targets and call handling quotas.
- Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers
Job Type: Full-time
Salary: QAR4,000.00 - QAR5,500.00 per month
Experience:
- Customer Service: 3 years (Required)
Language:
- Arabic (Preferred)
