Howly is a Ukrainian startup within the ecosystem of the multi-product company and venture builder SKELAR. We aim to revolutionize the online consulting industry and are actively working to make it possible. We are seeking a Billing Agent who will communicate with our customers via email and phone, assisting them with any payment-related issues they may encounter. If this sounds like you, please fill out the Google form (https://robota.ua/redirect?event_name=url_click&redir_token=eyJPcmlnaW5hbFVybCI6Imh0dHBzOi8vZG9jcy5nb29nbGUuY29tL2Zvcm1zL2QvZS8xRkFJcFFMU2R1Z25peV9pdG1jNTZZZ3ZhVTBzaXRRaXdXQk5QUFpHN0xEOUxFa1hxaGwxREhIUS92aWV3Zm9ybSIsIlZhY2FuY3lJZCI6OTU4NTAzNH0=).
What do we offer?
— The opportunity to work on a truly impactful product that will become the best on the market, possibly with your help.
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— A team that you can learn from. Most of the Howly team members are specialists with impressive experience and expertise who are happy to share their knowledge and experience with you.
— A company that is growing and developing rapidly. Despite the ongoing challenges, we continue to hire new people and provide growth opportunities for those already working at Howly. The sky is the limit for us.
— Convenient remote work format. You can work from anywhere in Ukraine or the world.
— The ability to freely express your opinion, propose ideas, and influence team decisions. At Howly, we genuinely listen to each other.
— Constant communication with native English speakers via email and phone, providing an opportunity to quickly enhance your English skills to a near-native level.
— Competitive compensation in USD.
— Flexible schedule with morning, evening, and night shifts.
— Training and courses to enhance your qualifications.
— Paid sick leave and vacation.
— Medical insurance after the probation period.
What will you be doing?
— Assisting users in resolving any payment-related issues with our service and answering their questions.
— Communicating with bank and payment systems representatives and resolving disputes with them.
— Constantly communicating in English due to the majority of our users being from English-speaking countries.
— Analyzing internal billing processes and discovering new insights for decision-making.
— Working with Zendesk. Knowledge of this software will greatly facilitate your work in the early days.
You should fill out the questionnaire right now if:
— Your spoken and written English is already at an Upper Intermediate (B2) or Advanced (C1) level
— You already have experience working in a billing support department.
— You understand how e-commerce works.
— You have experience dealing with chargebacks.
— You have a passion for technology and a good understanding of popular software, online services, and different operating systems.
— You can organize your time and work effectively remotely.
— You want to create something legendary!
